Refund policy
Personalized Products
Many items in our Store are personalized or customized based on information you provide, including breed selection, names, text, uploaded images, or design choices. Personalized Products are final sale and are not eligible for return or refund due to buyer's remorse, incorrect size selected by the customer, or dissatisfaction with a personalization choice the customer approved at checkout.
We will provide a replacement or refund, at our discretion, if:
- The item arrives damaged or defective.
- The item was misprinted, meaning the delivered product does not match the personalization details or design you submitted and approved.
- The wrong item or size was shipped due to our error.
To request a replacement or refund under these circumstances, contact us within 14 days of delivery with your order number and photos of the item received. Claims submitted after this window may not be eligible.
Non-Personalized Products
Standard, non-customized items may be returned within 30 days of delivery if unworn, unwashed, and in original condition with tags attached. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defect. Refunds are issued to the original payment method once the returned item is received and inspected.
Order Issues and Defects
If you receive an item that is damaged, defective, or significantly not as described, contact us within 14 days of delivery with your order number and clear photos of the issue. We will work with our production partner to resolve the issue through a reprint, replacement, or refund.
Contact Us
To start a return, refund, or defect claim, please reach us via this link: https://reunifystudios.com/contact-us/