Terms of service
Welcome to Reunify Studios ("we," "us," "our," or "Reunify Studios"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services (collectively, the "Store"). By accessing or purchasing from our Store, you agree to be bound by these Terms. If you do not agree, please do not use the Store.
We reserve the right to update these Terms at any time. Changes take effect immediately upon posting. Your continued use of the Store after changes are posted constitutes acceptance of the revised Terms.
Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase from our Store. By placing an order, you represent that you meet this requirement.
Products and Print-on-Demand Manufacturing
Reunify Studios offers apparel and related merchandise produced through a print-on-demand model. This means:
- Products are manufactured only after an order is placed. Nothing is pre-made or held in inventory.
- Product images shown on the Store are representative. Actual colors, print placement, and fabric texture may vary slightly due to monitor settings, manufacturing tolerances, and the nature of print-on-demand production.
- Sizing charts are provided for each product and are the best available guidance from our manufacturing partners. We recommend reviewing them carefully before ordering.
Personalized and Custom Products
Many items in our Store are personalized or customized based on information you provide, including but not limited to breed selection, names, text, uploaded images, or design choices ("Personalized Products").
You are responsible for the accuracy of any information, text, spelling, or images submitted for personalization. We do not proofread or verify customer-submitted content beyond a basic check for prohibited material (see below). Once an order enters production, changes cannot be made.
Because personalized items begin production shortly after purchase, you have a limited window to request changes or cancellation. Contact us as soon as possible after placing your order. We cannot guarantee changes or cancellations once an order has entered production, and we are not able to guarantee a specific window; production start times vary by item.
Return, refund, and shipping terms for Personalized and standard Products are set out in our separate Return and Refund Policy and Shipping Policy.
Pricing and Payment
All prices are listed in U.S. dollars unless otherwise noted and are subject to change without notice. We reserve the right to correct pricing errors, even after an order has been placed, and will notify you before charging a corrected amount. Payment is processed securely through Shopify's payment infrastructure; we do not store your full payment card details.
Prohibited Content in Personalization
When submitting text, images, or design requests for personalization, you agree not to submit content that:
- Infringes on the intellectual property rights of any third party.
- Is unlawful, defamatory, obscene, or hateful.
- Depicts violence, harassment, or content intended to harm or harass a specific individual.
We reserve the right to refuse or cancel any order containing prohibited content, with a refund issued for the canceled order.
Intellectual Property
All designs, logos, graphics, and content on the Store that are not customer-submitted remain the property of Reunify Studios and may not be reproduced, distributed, or used commercially without written permission. By submitting content for personalization, you represent that you own or have the right to use that content, and you grant us a limited license to use it solely for the purpose of producing and fulfilling your order.
Limitation of Liability
To the fullest extent permitted by law, Reunify Studios is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Store or purchase of products. Our total liability for any claim related to your order is limited to the amount you paid for the product in question.
Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of law principles, unless otherwise required by applicable consumer protection law in your jurisdiction.
Contact Us
For questions about these Terms, an existing order, or a return request, please contact us via this link: https://reunifystudios.com/contact-us/